Employee FAQ's

As an employee of TOPS Human Resource Solutions it's likely that you will have questions concerning your employment. To assist in answering those questions you may have, please see the information below.

If you still have questions, please contact your TOPS Human Resource COORDINATOR at (941) 366-7570.

FAQ

I've never used a staffing service before. What are the benefits?

At TOPS HR Solutions, we partner with many employers throughout the Gulf Coast. We recruit for positions unadvertised and unavailable through other mediums. In addition, our highly experienced recruiters will be able to help you find the position that's the best match for your skills and interests.

Will I be charged a fee to use your service?

No, you will never be charged for using our services.

How do I apply for a job through TOPS HR Solutions?

Simply visit the Apply Online section of our site. There, you will be able to explore and apply for a variety of temporary assignments and full-time career opportunities.  Once you apply, we will keep your record on file for future opportunities, there is no need to reapply.

What kind of jobs do you offer?

We place qualified individuals into a wide range of jobs, including Office/Clerical, Accounting/Finance, Human Resources, Medical Administrative, Legal Administrative, and other Professional positions.

I've submitted an online application but nobody has called me, what should I do?

We make every effort possible to respond to applications. If you have not received a call within five business days of submitting your application, please call our office and ask to speak with a recruiter.

What if I am not interested in a certain position when it is offered, is it all right to turn it down?

Not every job is going to meet the expectations you have. If you are not interested in a position, you are free to decline. We will continue to offer positions to you based on your skills and preferences.

What should I do if I'm going to be absent or late from work?

Please stay in frequent contact with our office. When away from home or unavailable for work, please let us know. Any questions or problems related to an assignment must be directed to your TOPS Human Resource Solutions coordinator.

Please note: If you are going to be absent or late, you must call and leave a message before the start of your shift. We have a 24-hour answering service to assist you after hours. Failure to notify us of absenteeism or tardiness before the start of your shift will lead to your dismissal from that assignment and may make you ineligible for future employment with TOPS Human Resource Solutions.

TOPS Human Resource Solutions reserves the right to reduce wages to minimum wage for assignments that are quit without notice and/or performed in an unprofessional manner.

When do I get paid and how do I get my paycheck?

Payday is Friday. If you wish to pick up your check, it will be available in the office Friday from 8:00 a.m. - 5:00 p.m. If you do not pick up your check by the following Wednesday, we will mail it to you. You may request to have your check mailed; if you are on the mailing list, your check will be mailed on Thursday afternoon of the week payroll is processed. Direct Deposit is encouraged.

What if I'm unable to pick up my paycheck?

If you are unable to pick up your check and choose to send someone in your place, that person must bring in a signed note from you and a picture ID for them, releasing your check to that person.

To insure proper payment, there will be no exceptions to the above policy.

How do I submit my hours worked?

You will be paid on a weekly basis. To ensure that you receive your check when expected, properly complete your timesheet and return it no later than Monday at 12:00 noon.

Please note: Timesheets without client signatures will be returned to you and will hold up your paycheck until signed.

Can I fax my time sheet into TOPS HR Solutions?

Yes. You can send a copy of your timesheet by fax as long as it has the appropriate client signature. This will allow us to promptly process all of payroll and have checks ready on time. Our fax number is (941) 954-2028. If you are faxing your timesheet, please be sure to call and confirm that we have received it.

Can I download a blank time sheet?

Yes. To download an Adobe PDF version of our time sheet please click here.

What happens if I don't turn in my timesheet on time?

Any timesheet turned in after 12:00 noon on Monday will have a one week delay for that check.

How do I total my hours on my timesheet?

On Friday, or the last day of your assignment, total the hours you worked each day and enter that figure in the appropriate box on your time sheet. Your time should be rounded to the nearest quarter hour. To view a sample completed time sheet click here

What happens if I need to work overtime?

If you are required to work overtime on any assignment, you will be paid at 1.5 times your normal hourly wage for the overtime hours

When To Call TOPS Human Resource Solutions

In order for us to assist you more efficiently, it is important you remain in constant communication with us. 

Please call our office at (941) 366-7570 if:

  • You will be late for work
  • You will be absent from work
  • You are not currently working
  • Your assignment ends
  • You are asked to perform duties which were not explained when you were offered the job
  • Your paycheck is incorrect
  • You encounter any problems on the job
  • You are injured on the job
  • Your availability changes
  • Your address and/or phone number changes

Call today to learn how we can help you – (941)366-7570