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• Interview Questions

Open-ended questions let the applicant do the talking

• Tell me about your favorite job.
• Tell me about your last job.
• What new skills have you developed over the past few years?
• Tell me about a problem you overcame in your last job?

Probes. This type of question clarifies facts and attitudes

• Do you enjoy talking to people on the telephone?
• How well do you react to direction from a supervisor?
• Would you object to wearing a uniform?
• How would you feel if your supervisor asked you to do additional tasks?
• How would you react to being asked to work overtime or on weekends?

Closed-ended questions pin down an applicant's response

• Are you able to work overtime whenever necessary?
• Would you be able to accommodate a change in your work shift? Does driving in inclement weather bother you?
• Have you ever punched a time clock before?

Assessment questions evaluate an applicant's ability to manage themselves or others.

• Have you ever been given two jobs to do at once by different supervisors? How did you accomplish the tasks?
• Has a co-worker's lack of skills ever interfered with your accomplishing a job?
• What situation in your career made you the angriest at the time it occurred? Describe the situation and how you handled it?